1. Customer Support Availability

1.1. Our customer support team is available during our business hours to assist you with any inquiries or issues you may have.

2. Contacting Customer Support

2.1. You can reach our customer support team by email: info@aprilfruit.com. Please provide as much detail as possible when contacting us to help us resolve your issue efficiently.

3. Response Time

3.1. Our goal is to respond to all customer inquiries within 24 hours during business hours. Please note that response times may vary depending on the complexity of the issue.

4. Issue Resolution

4.1. Our customer support team will work diligently to resolve any issues or inquiries you may have. We will keep you updated on the progress and inform you once the issue is resolved.

5. Feedback and Suggestions

5.1. We welcome your feedback and suggestions on how we can improve our customer support service. Please feel free to share your thoughts with us at any time.

6. Confidentiality

6.1. Your privacy and confidentiality are important to us. Any information shared with our customer support team will be kept confidential and used solely for the purpose of resolving your issue.

7. Changes to Customer Support Terms

7.1. We reserve the right to update these Customer Support Terms. Any changes will be communicated to you in advance.

8. Contact Us

8.1. If you have any questions or concerns about our Customer Support Terms, please contact us at info@aprilfruit.com.

These Customer Support Terms were last updated on 01.07.2024.